How to Cancel a Subscription

In order to cancel a subscription, you will need to do this in the Payments Portal page -- NOTE: You cannot delete a user from the Manager Users page and expect their subscription to stop. They will…

Updated 1 year ago by Hewitt Tomlin

How to Issue Refund in Payments Portal

Updated 1 year ago by Hewitt Tomlin

How to Manage a Client in the Payments Portal

Updated 1 year ago by Hewitt Tomlin

Managing Failed Payments in Payments Portal

There are 2 scenarios for failed payments. One scenario is an initial failed payment when a new customer attempts to sign up for the first time. The other scenario is when existing subscribers experi…

Updated 11 months ago by Hewitt Tomlin

Standard Stripe vs. Stripe Express Accounts - What’s the Difference?

A Standard Stripe account is a full-function account owned by you. A Stripe Express account is a simplified dashboard version of Stripe where you can view your available balance, see upcoming payouts…

Updated 11 months ago by Hewitt Tomlin

Using Zapier to Automate Emails in Constant Contact

Updated 3 months ago by Hewitt Tomlin

When to Contact TeamBuildr vs. “DIY” in Stripe

There will be scenarios where TeamBuildr Support will need to assist: Users with Stripe Express accounts: Inside your TeamBuildr you can access the Payments Portal and mange your paying subscribers f…

Updated 11 months ago by Hewitt Tomlin