There will be scenarios where TeamBuildr Support will need to assist: Users with Stripe Express accounts: Inside your TeamBuildr you can access the Payments Portal and mange your paying subscribers f…
Training multiple organizations with TeamBuildr can be done with "Account Switching." Account Switching allows an coach to seamlessly manage multiple accounts. An example might be a training facility…
If you have not set up your Online Payments yet, you will see an informational page with an intro video as well as some FAQs about the Online Payments portal. To begin, you will need to click the " C…
Device HR HRV Passive Calories (BMR) Active Calories Steps Sleep Polar ⚠️ ⛔️ ✅ ✅ ✅ ✅ ⚠️ = Data can be received from device, but with limitations (described below) Connecting Your Polar Device to Appl…
Wearing your device while sleeping may not be feasible due to charging through the night. If you own an Apple iPhone, we suggest the free Pillow sleep app to track your sleep if you are not wearing y…
There are 2 scenarios for failed payments. One scenario is an initial failed payment when a new customer attempts to sign up for the first time. The other scenario is when existing subscribers experi…
Recurring Workout Items are an experimental feature available to customers on the Gold plan or higher. There are some limitations to note when using this feature - please see the "Limitations" sectio…
In order to cancel a subscription, you will need to do this in the Payments Portal page -- NOTE: You cannot delete a user from the Manager Users page and expect their subscription to stop. They will…
Stripe charges are dependent on the country you are receiving payments in. Fully Supported Countries: United States: 2.9% + 30¢. Australia: 1.75% + A$.30 for domestics cards, 2.9% + A$.30 for interna…
Heart Rate - This is used for the exertion score. The frequency that this is recorded depends on the device. In most cases, device reading rate will increase as your heart rate increases. . Heart Rat…
In order to access this integration, you must be on the Platinum Pro subscription plan. TeamBuildr will give 30 day demo on Platinum Pro, if you are currently a TeamBuildr customer. Vitruve Pricing f…
